Return Policy

We are committed to providing our customers complete satisfaction. We strive to enhance the shopping experience of our customers while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.

In case you are unsatisfied with the product received, we request you to contact our Customer Care team at +91 9268 947 947 or you can write to us at hillislands@gmail.com and we shall revert back to you at the earliest.

We accept returns subject to the following criteria:

• The product(s) should be purchased only from www.hillislands.com and not from any other retailer be it online or offline.
• Return requests should be raised within 10 days from the date of delivery.
• Product(s) should be unused (other than fit trial) and unwashed.
• There should be no stains, marks, stitches, or holes in the product(s) caused by the consumer.
• All the tags and original packaging should remain intact and should be sent along with the product(s).
• The original Invoice shall be returned with the product(s).
• Product(s) should reach us in sellable condition.
• Kindly note that during a promotion, specific rules will apply for returning a promotional product. We do not accept returns on consumer promotion/freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept a return.

Please note that we do not accept the return of any product(s) that is not purchased from www.hillislands.com. We do not take any responsibility for any such product(s) sent to us.

Damage Of External Packaging

On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, we recommend not accepting the package and putting your remarks on the courier delivery sheet and raising a complaint with us immediately. We shall handle such issues strictly and directly with the respective courier company.

In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will cancel the order.

In case of Pre-paid (Credit Card, Net Banking, Debit Card) order, we will refund the money in your banking account.

If case of a Cash-on-Delivery (COD) order, we will cancel the order without any refund.

Product Received in Damaged Condition or with Manufacturing Defect or Wrong Product Delivered

1. a) Return via www.hillislands.com:

In the unlikely event that any product you have ordered from us is not received in good condition, or is damaged or defective, or if the product delivered is different from what you had ordered, you may return the product unused, unwashed and in the same condition as you received it, with its original packaging along with original tags and invoice for refund, within 10 days from the date of delivery.

In such an event, kindly retain all packaging materials and contact us immediately at +91 9268 947 947. Our Customer Care Team will give you instructions on how to handle this scenario. We will help you with the refund of your money and give you a confirmation to proceed with the refund process.

DO NOT return any product, before receiving confirmation from our team for the same. In case any product is returned without such confirmation, we do not guarantee any credit or refund.

Once Quality Check Team has received the returned goods, the team shall examine the returned products for all defects/variations, on the basis of the customer’s claim. Upon confirmation from our Quality Check Team that the refund is accepted, we shall refund the money subject to fulfillment of Return conditions. We shall send you an email and/or SMS regarding return acceptance or return rejection.

In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.

1. b) Return through Self-Shipment:

We provide a Reverse pickup option depending on the area/pin code and the charges for collecting the same will be borne by us. In a case where the reverse pickup is not possible, the customer is requested to return the product(s) in original packaging, and tags, unused to HILL ISLANDS PVT LTD by courier. You need to send the return to below mentioned address:

HILL ISLANDS PVT LTD

No.15, Alagiri Nagar,

N R K Puram Main Road,

Tirupur – 641 607, TN, INDIA

Contact Number: +91 9268 947 947

Once the Quality Check team has received the returned goods, the team shall examine the returned products for all defects/variations, on the basis of the customer’s claim. Upon confirmation from our Quality Assurance Team that the refund is accepted, we shall refund the money subject to fulfillment of Return conditions. In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.

HILL ISLANDS PVT LTD will issue a gift coupon up to a maximum of Rs. 100/- against the shipping charges, which can be only redeemed by the customer at www.hillislands.com

Our Obligations:

Post receipt of the returned Product(s), our Quality Check team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction. If however the return is not approved as an eligible return, we will courier the same Product(s) back to you. In either scenario, your return issue will be closed within 7 to 10 days of our receiving the return package from you.

Except for the events as explicitly stated in this Policy, you will not be entitled to any cash refunds as per our policy. Return will only be made in form of a credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be final and binding.

Refunds:

We may provide Refunds in the event of

(i) Cancellation by the Customer or www.hillislands.com (HILL ISLANDS PVT LTD), prior to the shipment of the products ordered/purchased;

(ii) Return of one or more products purchased by the Customer, subject to eligibility for Return.

The refund in the above scenarios will be as per the manner set out hereunder:-

1. a) Refunds for Pre-paid Orders:

If you have paid using a credit card, a refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

1. b) Refunds for Cash-On-Delivery (“COD”) Orders:

In case the customer has returned one or more products purchased using the COD payment method, the customer has to provide below Bank Account details for a refund:

1) Bank Account number

2) Account holders name

3) Bank branch

4) Bank name

5) IFSC Code

6) Order ID

7) Product Name against which refund has to be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

1. c) Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. Kindly note that a refund to the customer’s bank or credit card account is subject to estimated processing timelines by banks as indicated hereunder.

The Customer should take note of the following:

Since the products are manufactured in assortment, there may be possibilities that colors of the product delivered may vary in actual color. In the case of Prints or Checks, we produce various patterns in assortment, so the actual print or check of the product delivered might be different from the product shown on the website. Customers are requested to read all the details and disclaimer on the product page before placing the order.